Our Booking Policy has been implemented due to an increase in the number of clients who fail to show up or cancel their appointments last minute. This Policy is put in place to reduce the huge impact No Shows have been having on our business.
After 20 years of operating our salons we have been left with no choice but to bring in the Booking Policy and we sincerely hope you can understand and respect our need to do so, to ensure we are able to continue to remain in business.
Booking Policies are in place in many different industries, from restaurants to motels to other salons and spas. Please know that our Booking Policy will have no negative impact on anyone who attends their appointments or gives notice to reschedule or cancel.
We operate from scheduled appointment books, with limited appointment times. We take our clients allocated appointment times very seriously and we always aim to deliver exceptional service. Our Booking Policy ensures our clients have the maximum opportunity to secure the appointment times that they would like.
Making an Appointment
In order to secure bookings we require a Client Name, Address, Email, Contact Number and Credit/Debit Card details. All bookings must have a credit card secured against it. We do not put any service charges onto this card unless our Booking Policy is breached.
Confirming an Appointment
We send out an email on the day appointments are made with details of the booking and our Booking Policy. The Booking Policy is also available on our website and in all Salons.
We send out Confirmation SMS messages 48 hours in advance of appointments. Guests can confirm appointments by responding with Y to automatically confirm the booking with the salon. We will also attempt to call clients who have not confirmed. If we are unable to reach a client within 24 hours to confirm the booking this will result in the appointment being forfeited.
If a client makes a booking less than 48 hours prior to their appointment time it is taken as a confirmed booking and no text reminder SMS will be sent. The email with booking details are still sent out with details of our Booking Policy.
Cancellations and No Shows
Any confirmed appointments that are cancelled or rescheduled with less than 24 hours’ notice of the appointment time will be charged a 50% cancellation fee, charged to the card on file.
Any clients who fail to attend their confirmed appointment will incur the full service cost as a No Show fee, charged to the card on file.
Please note: a verification charge of $0-$2 to ensure the validity of the card may be charged. This is credited back to the client’s account after verification.
Due to the increased expenses to operate public holidays and Sundays will incur a 20% surcharge on all appointments.
Gift vouchers can be purchased in salon or online and are valid for 3 years. Gift vouchers must be presented at time of redemption, they are not transferable for cash, and cannot be re-issued if lost or stolen. Please allow 24 hours’ notice if you wish to reschedule or cancel an appointment or the value of your treatment will be redeemed from your voucher, as per our Booking Policy.
Katrinas Club Card
We offer a Katrinas Club Card for $99 which is valid for 2 years and entitles you to 10% off treatments and products, excluding promotional offers, series, gift vouchers and cosmetic injectables.
You means you the person using and/or accessing the Katrinas.com.au website. Us, We means Katrinas Skin Works. This policy will help you to understand what personal information we collect, how we use it, and the choices you have regarding your personal information. We believe that your trust in our services is very important, and we take your privacy very seriously.
All personal information that we collect is protected by the Privacy Act 1988 (Commonwealth). Information about the Act can be found at the Australian Government website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au. Katrinas Skin Works observes the Australian Privacy Principles (APPs) contained in the Act.
We, the provider of the Katrinas Skin Works products and services, collect information in two ways:
- When you give it to us or when you give us permission to obtain it.
- When you purchase one of our services or products, you voluntarily give us certain personal information.
This can include your name, email address, contact phone number, residential address, credit or debit card information and any other information you provide us. Please note as per our Booking Policy a valid credit/debit card is required as security against the appointment.
Katrinas Skin Works uses a client management system called Zenoti. Zenoti Payments Solution is PCI (Payment Card Industry) compliant. We also use Stripe as a payment processing partner who are PCI compliant also. Pease see the following link of Visa’s Global Registry of Service Providers https://www.visa.com/splisting/searchGrsp.do here to view confirmation of Stripe being a PCI compliant processor. Furthermore Stripe confirms that they themselves are PCI compliance by AoC (Attestation of Compliance).
How We Use the Personal Information We Collect.
We use the personal information you provide to:
- To make a booking/appointment
- Confirm appointment details and issue appointment confirmations
- Gather feedback
- Check in with you regarding a previous treatment
- Alert you to changes to our products
Tell you about new services and products
- Process payments if required (using credit/debit cards held on file to process ‘No Show’ and ‘Cancellation’ fees under our Booking Policy, or, if requested by the client to use to pay for a service/treatment/product).
If you do not wish to be contacted by us for this purpose, you may use our unsubscribe service attached to any of the correspondence distributed. Alternatively email [email protected]
We do not sell the personally identifiable information you provide for financial gain nor do we share such information with third parties for the purpose of sending you advertisements for products or services which are not affiliated with us, or with our affiliates or business partners. We may, however, share personally identifiable information that you provide to us for legitimate business purposes, including without limitation, the following:
Transferring such information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);
Making such information available to third parties who are providing services to us, our subsidiaries or affiliates (for example, providing such information to third parties performing computer-related services for us or our affiliates (but never your password));
Disclosing such information is allowed by law or our legal counsel forms a belief in good faith that such disclosure is required by federal or State law, subpoena or court order.
We apply industry-standard practices to protect your personally identifiable information from loss, misuse, alteration and destruction. Such measures include firewalls and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and we do not guarantee the information you provide will never be obtained by unauthorised persons. In some areas of our website, we may require a user ID and password for you to access certain information. We will not disclose such password to third parties; however, you are responsible for maintaining the privacy and security of your password.
Obtaining and Correcting Personally Identifiable Information
If you wish to obtain a copy of the personally identifiable information that we have obtained from you through your use of this website, or you believe that we have personally identifiable information about you that is incorrect or you wish to delete any personally identifiable information that we have obtained from you through your use of our website, please contact us on [email protected]