Booking Policy/Cancellation/Postponement/Refunds
We understand that sometimes you may need to change or cancel your booking, we kindly ask you to provide 24 hours’ notice as clients who do not show or cancel last minute impacts and disadvantages our business. All appointments that are booked online must be paid in full at time of booking. All enquiries regarding refunds for services can be made directly to the salon.
Public Holidays/Surcharges
Public holidays and Sundays will incur a 20% surcharge on appointments.
Gift Vouchers
Gift vouchers can be purchased in salon or online and are valid for 12 months. Gift vouchers must be presented at time of redemption, they are not transferable for cash, and cannot be re-issued if lost or stolen. Please allow 24 hours’ notice if you wish to reschedule or cancel an appointment or the value of your treatment will be redeemed from your voucher.
Katrinas Club Card
We offer a Katrinas Club Card for $99 which is valid for 2 years and entitles you to 10% off treatments and products, excluding promotional offers, series, gift vouchers and cosmetic medicine.